Shipping & In-Store Pick Up
Bebedepotplus.com is proudly offering free shipping on Canadian orders!
Orders over $99 before taxes to a Canadian address are shipped free of charge via standard free shipping. Please note that Remote Area Exceptions apply (view below).
DELIVERY TIMES
Online orders are processed Monday through Friday from 10-6pm ET. Any orders received after this time will be processed the next business day (excluding holidays). Orders may take up to 48 hours to process.
All “In-Stock” status items are shipped via regular mail within 24-48 business hours of your order being processed.
- Regular Parcel: 5-7 business days
If we discover an “in-stock” item that is not available for whatever reason, you will be notified via email or by phone of the options available to you prior to your order being processed. Please note we reserve the right not to ship any orders for any reason.
You will be notified by email when your order is being shipped to you. A tracking number will be provided so you can monitor your parcel’s progress.
IN-STORE PICKUP
Free in-store pick up available on all orders. At checkout, choose “In-Store Pickup”. The processing of your order may take up to 24 hours. An order confirmation email does not mean your order is ready for pick up; please wait until you have received an email notification indicating your order is ready to be picked up. Please note in-store pick up is only available at our St-Leonard location, which is located at 5860 Boul Metropilitain E, St-Leonard, QC H1S1A7. If you wish to pick-up at our Dollard-Des-Ormeaux location, you must request that in the comment section at checkout and we will confirm by phone or email if that is possible.
Please bring your order confirmation email with order number, as well a government issued photo ID at the time of pick-up.
CANCELLATION POLICY
With our commitment to process online orders quickly, cancellation requests must be submitted within 2 hours from time of order.
Cancellations can be done by phone at 514-899-1110 or service@bebedepotplus.com with your cancellation request. We will then notify you if your order is eligible to be cancelled. Please note that sending in a cancellation request does not confirm that your order has been cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to our return policy.
FURNITURE
Please
note that furniture items (cribs, dressers, nightstands, beds, and select rocking chairs
and gliders) are not eligible for free shipping. For more information on our
furniture delivery or to inquire about additional delivery options please
contact our Customer Service team at service@bebedepotplus.com or by phone at
514-899-1110.
We ask
that you inspect all furniture pieces upon delivery. If the products arrive
damaged please sign for the item as 'Damaged' and advise the driver. Please
then contact us service@bebedepotplus.com and
advise of the damages so that we can proceed in assisting you.
In the
event of a manufacture defect, please contact us service@bebedepotplus.com. All manufacture
defects must be reported no later than 2 business days from the date the item
was delivered or picked up in store. We require our customers to take photos
showcasing the damage/defect, a copy of the original receipt, model number, item
description and a brief description of the issue.
REMOTE AREA EXCEPTIONS
Unfortunately, we are unable to offer our free shipping to certain remote areas due to the higher cost of shipping, however shipping is still available at a discounted price.
These exception areas include: Yukon, Northwest Territories, Nunvaut & the following postal codes:
British Columbia
V0C, V0J, V0T, V0V, V0W, V1G, V8C, V8J
Manitoba
R0B, R0L, R8A, R8N, R9A
Alberta
T0A, T0G, T0H, T0P, T8S
Saskatchewan
S0C, S0E, S0J, S0L, S0M, S0N, S0P, S4A, S4H, S9X
Quebec
G0A, G0C, G0E, G0G, G0H, G0J, G0K, G0L, G0M, G0S, G0T, G0V, G0W, G0X, G1B, G1C, G1X, G1Y, G2C, G2L, G3K, G4W, G4X, G5A, G5B, G5H, G5J, G5N, G5R, G5T, G6G, G6L, G6W, G6Z, G7B, G7H, G7J, G7N, G7P, G8C, G8H, G8J, G8K, G8L, G8M, G8N, G8P, G8Y, J0A, J0B, J0E, J0G, J0H, J0K, J0L, J0M, J0N, J0P, J0R, J0S, J0T, J0W, J0X, J0Y, J0Z, J1A, J1S, J1T, J1X, J1Z, J2G, J2W, J3G, J3H, J3L, J3P, J3T, J3X, J3Y J5J, J5L, J5V, J5W, J5X, J6A, J6E, J6V, J6W, J7B, J7G, J7P, J7R, J7V, J8B, J8C, J8G, J8L, J8T, J9A, J9B, J9E, J9J, J9L, J9P, J9T, J9Z
Ontario
K1C, K1K, P0L, P0T, P0V, P0W, P0X, P5N, P8N, P8T, P9A, P9N
Newfoundland & Labrador
A0A, A0K, A0P, A0R, A2V
Nova Scotia
B0E
These postal codes do not represent all remote areas of Quebec.
Provinces and territories outside of Quebec, may be subject to additional delivery charges.
In all cases of additional delivery charges, you will be contacted by one of the Bébé Dépôt Plus team members before the transactions is completed.